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Riskified launches AI agent identity checks for merchants
Artificial Intelligence

Riskified launches AI agent identity checks for merchants

Merchants could face fresh refund fraud and account-takeover risks as consumer AI assistants start handling shopping and support requests.

By Joseph Gabriel Lagonsin • 5 min read • Today
Jerry Harvey Audio names Jeffery Fowler as Sales Chief
Distributors

Jerry Harvey Audio names Jeffery Fowler as Sales Chief

The hire is intended to strengthen global channel strategy as the in-ear monitor maker seeks wider distribution and retail reach across pro audio markets.

By Sofiah Nichole Salivio • 4 min read • Today
IMI launches full supply chain software suite in UK
Supply Chain

IMI launches full supply chain software suite in UK

UK retailers and logistics firms could cut labour and freight pressures as IMI widens its offer from warehouse tools to a full supply chain suite.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
Meta's Muse AI agent seen in half of customer traffic
Multi-factor authentication

Meta's Muse AI agent seen in half of customer traffic

Security teams face a new attribution problem as Meta's Muse AI agent can slip into customer traffic while posing as an ordinary browser.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Extreme previews on-prem AI zones for enterprise networks
Network Infrastructure

Extreme previews on-prem AI zones for enterprise networks

Enterprises could keep AI workloads on site and still use cloud models where allowed, as Extreme targets tighter data control and lower latency.

By Joseph Gabriel Lagonsin • 5 min read • Yesterday
Peak names Gary Williams as Chief Operations Officer
Robotics

Peak names Gary Williams as Chief Operations Officer

The move comes as the privately backed systems integrator looks to strengthen recurring revenue and service delivery across its customer base.

By Sofiah Nichole Salivio • 3 min read • Yesterday
Dell study says EMEA AI rollout hit by security concerns
Data Protection

Dell study says EMEA AI rollout hit by security concerns

Security and compliance worries are slowing AI deployment across EMEA, where 55% of IT leaders say they have already delayed rollouts.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Serve First expands into US with new Managing Director
Customer Experience

Serve First expands into US with new Managing Director

A £9.5 million funding boost has underpinned the Georgia office, as the UK customer experience technology group targets more US multi-site operators.

By Sofiah Nichole Salivio • 3 min read • Yesterday
Zoom launches AI tools to link chats, meetings & work
Digital Transformation

Zoom launches AI tools to link chats, meetings & work

The new tools are meant to cut time lost piecing together decisions across apps, while Zoom also expects to top USD $5 billion in annual revenue this year.

By Mara Sugue • 4 min read • 2 days ago
Guardsquare opens first Asia-Pacific office in Singapore
Fintech

Guardsquare opens first Asia-Pacific office in Singapore

Its Asia-Pacific revenue has been rising 50% a year as the mobile security group opens a Singapore hub for sales, support and engineering.

By Mara Sugue • 4 min read • 3 days ago

Stories from Other Regions

Retail stories

KPay wins Australian licence as merchant push expands
Fintech

KPay wins Australian licence as merchant push expands

The permit gives KPay a regulatory base to deepen its Australian payments push as it adds point-of-sale tools and financing for SMEs.

By Karen Joy Bacudo • 3 min read • Yesterday
Emotional intelligence key to loyalty as AI spreads
Digital Transformation

Emotional intelligence key to loyalty as AI spreads

Retailers risk losing loyalty unless they pair faster AI-driven service with empathy, as customers judge brands more on how they feel than speed.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Classic Football Shirts triples warehouse productivity
eCommerce

Classic Football Shirts triples warehouse productivity

Automation has cut packing times from minutes to seconds, helping the retailer cope with surging tournament orders and global demand.

By Sofiah Nichole Salivio • 3 min read • Yesterday
Annexa targets new AI opportunities at SuiteWorld 2026
Customer Relationship Management

Annexa targets new AI opportunities at SuiteWorld 2026

Annexa says mid-market businesses can lift productivity without adding staff by automating routine ERP work and unlocking new sales chances.

By David Shilovsky • 5 min read • 3 days ago
Shippo expands AI shipping tools before peak holiday rush
Data Analytics

Shippo expands AI shipping tools before peak holiday rush

Retailers facing the holiday rush could cut shipping costs, as Shippo says most higher-volume merchants have cheaper options and faster delivery choices.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
UK retailers miss key loyalty drivers, study finds
Customer Experience

UK retailers miss key loyalty drivers, study finds

Shoppers are more likely to stay loyal when orders arrive quickly and returns are easy, but many retailers are backing less valued initiatives instead.

By Mara Sugue • 4 min read • 3 days ago
UK SMEs want tax cuts as Budget worry holds back investment
Manufacturing

UK SMEs want tax cuts as Budget worry holds back investment

Uncertainty over tax policy is delaying growth plans, with 54% of SME owners holding off major investment until after the Autumn Budget.

By Karen Joy Bacudo • 4 min read • 3 days ago